Our Policies
Important information about our services and your responsibilities.
Complaints and Appeals
If you have a complaint or wish to appeal a decision, please contact us at [email protected]. Please include your name, contact information, and a detailed description of the issue. We will acknowledge receipt of your complaint within 48 hours and aim to resolve it within 14 business days.
Service Area and Local Nuances
Airalleo provides eSIM services in over 190 countries. However, service quality and availability may vary depending on the local network infrastructure. In some remote or rural areas, you may experience slower data speeds. Please check our coverage map for more details.
- Japan: Data-only plans. Voice and SMS are not supported.
- China: A VPN may be required to access certain websites and services.
- Cuba: Service is limited and may be unreliable.
- India: Local regulations may require additional identity verification.
- Canada: Coverage may be limited in northern territories.